GTC

GENERAL CONDITIONS

1. GENERAL CONDITIONS
1.1 The seller is the company All-the-best.eu s.r.o., address: SK-900 32 Borinka 288, which is registered in the Commercial Register of the District Court in Bratislava III, section: Sro, insert no.: 160826/B, ID number: 54 618 061, VAT number: 2121736001, tel. +421904 311 676, e-mail: info@all-the-best.eu (hereinafter referred to as the seller).
1.2 The buyer is any natural or legal person who contacts the seller in any way with the intention of purchasing the goods offered by the seller.
1.3 Any natural or legal person who contacts the seller in any way with the request that the seller procure goods that are not included in the offer, with the intention of purchasing these goods, is also a buyer.
1.4 By using the website of the seller's online store and confirming the order, the buyer agrees to these Terms and Conditions.
1.5 These Terms and Conditions are valid until new Terms and Conditions are issued.
2. ORDERING
2.1 The buyer can order the goods as follows:
a) through the shopping cart on the seller's website,
2.2 By sending the order, the buyer undertakes to take over the ordered goods and pay the agreed price for the goods.
2.3 The seller will confirm the sent order within 24 hours by email and at the same time inform the buyer of the availability and delivery date of the goods. All confirmed orders are binding!
2.4 The seller undertakes to deliver the correct type and quantity of goods at the agreed price according to the order.
2.5 Cancellation of the order is possible by the buyer within 24 hours of ordering the goods without giving a reason. The buyer can cancel the order in the Customer section on the seller's website, by phone or by e-mail. After verifying that the order cancellation conditions have been met, the seller will confirm the cancellation of the order to the buyer by e-mail or by phone. In the event that the amount for the ordered goods has already been paid, the seller will send the money back to the buyer's bank account, or deliver it in another way that they agree on.
2.6 The seller has the right to cancel the order if it is not possible to secure the ordered goods. In such a case, the buyer will immediately return the amount paid in full, or offer replacement goods or another solution, if the buyer agrees. The seller has the right to cancel the order also if he cannot contact the buyer (incorrect or missing contact information, unavailability, ...).
3. PRICES
3.1 The seller is not a VAT payer.
3.2 The price for transporting the goods is added to the basic price of the order, depending on the delivery method the buyer chooses. The price is derived from the total weight of the ordered goods and the current rate can be seen directly in the order (for each method of transport). Packaging is included in the shipping price.
4. PAYMENTS
4.1 The buyer can pay for the goods by cash on delivery or by transfer to the seller's account on the basis of a proforma (advance) invoice or through the Besteron payment gateway. Based on the sent order, the seller will issue a proforma (advance) invoice, which will be sent together with the order confirmation by e-mail. The buyer can make this payment as follows:
a) by transfer order from your account,
b) by direct cash deposit to the seller's account,
c) the Besteron payment system

4.2 Payment is only possible in EUR.
4.3 The seller sends the tax document (invoice) to the buyer together with the goods.

5. DELIVERY TERMS
5.1 The delivery time for the goods offered by the seller is in most cases within 8 working days from the confirmation of the order, the maximum delivery time is 14 days or it can be extended by agreement with the buyer. The seller will inform the buyer about the delivery time and date of delivery when confirming the order by phone. If the buyer is not satisfied with the announced extended delivery period, he has the option to cancel the order in accordance with point 2.5 of these Terms and Conditions.
5.3 The goods will be shipped immediately after confirmation of the order and after all conditions for removal have been met.
6. DELIVERY OF GOODS
6.1 The seller ensures the transportation of the goods in the way that the buyer chooses from the options offered in the order:
a) courier service,
b) Slovak post.
6.2 The place of collection is determined based on the buyer's order. The delivery of the goods to the designated place is considered to be the fulfillment of the delivery.
6.3 The goods are adequately packed and secured. The buyer is obliged to check the integrity of the shipment when receiving the goods.
6.4 Together with the goods, the seller supplies the buyer with an invoice (tax document), a delivery note. The seller will also deliver an operating manual and a warranty card together with the goods if the nature of the goods requires it.
6.5 The seller is responsible for the goods until they are taken over by the buyer. The goods are considered to have been taken over by the buyer from the moment the latter confirms the acceptance of the goods in writing.
6.6 The seller is not responsible for late delivery of the ordered goods to the buyer caused by the carrier. The carrier is fully responsible for damage to the shipment caused by the carrier. Such cases are resolved by the seller by delivering new goods to the buyer after payment of all damages to the carrier.
6.7 In case of greater interest, it may happen that we have a shortage of goods, so we can deliver the goods you ordered in several packages, while you pay the postage and packaging as for one package.
7. WITHDRAWAL FROM A COMPLETED ORDER
7.1 In accordance with the law, the buyer is entitled to withdraw from the completed order without giving a reason (according to the law "from the purchase contract", if the buyer has already taken over the goods) within 7 working days from the day of taking over the goods.
7.2 The goods to be returned must be:
a) undamaged,
b) complete (including accessories, documentation, ...),
c) including the attached proof of purchase.
7.3 If the buyer decides to return the goods according to point 7.1 of these Terms and Conditions, he is obliged to:
a) contact the seller with a request to withdraw from the completed order, state the order number (variable symbol), the date of purchase and your account number for a refund,
b) send the goods back to the seller's address - it is recommended to send the goods by registered mail, insured and use appropriate packaging, so that during transportation there is no writing, sticking, or other deterioration of the original packaging and the goods themselves (the seller is not responsible for any loss or damage to the goods during transportation) ,
c) pay the expenses related to the return of the goods (postage, insurance, ...).
7.4 After fulfilling the conditions according to points 7.1 to 7.3 of these Terms and Conditions and after receiving the returned goods, the seller is obliged to:
a) take the goods back,
b) return the entire price paid for the goods, excluding the shipping fee, to the buyer no later than 15 days from the date of withdrawal from the completed order.
7.5 In case of non-fulfillment of any of the conditions according to points 7.1 to 7.3 of these Terms and Conditions, the seller will not accept withdrawal from the completed order and the goods will be returned at the expense of the buyer.
8. WARRANTIES AND CLAIMS
8.1 The processing of complaints is governed by the warranty conditions of specific goods, the Commercial Code and the relevant provisions of the Civil Code and special regulations.
8.2 The warranty period for all goods offered in the seller's online store is 24 months. Proof of purchase (attached invoice) is always sufficient to exercise rights from liability for defects (complaint). The presentation of the proof of purchase for the purpose of the claim is sufficient even if the warranty certificate was issued, but the customer lost it.
8.3 The warranty does not cover normal wear and tear of the thing (or its parts) caused by use.
8.4 The buyer is obliged to deliver the claimed goods to the claim clean, mechanically undamaged, with a copy of the invoice, delivery note. The buyer is obliged to send a description of the defect together with the goods.
8.5 COMPLAINT PROCEDURE:
8.5.1. Inform us as soon as possible by email or phone about the product error.
8.5.2. Send the product back to the address of the seller's company

9. PROTECTION OF PERSONAL DATA
9.1 All personal data provided by the customer as part of the order of goods or customer registration through the online store all-the-best.eu are collected, processed and stored in accordance with Act no. 122/2013 Coll. on the protection of personal data (hereinafter referred to as "ZOOÚ"). Personal data is provided when sending an order or registering a Dermacol Beauty Club customer account within the Dermacol online store, within the scope of the data provided in the order form or in the registration form.
9.2 By sending the order, or by concluding a purchase contract, the customer gives in accordance with Act. no. 122/2013 Coll. the consent of the seller to the processing, collection and storage of his personal data for the purposes of concluding a purchase contract, processing orders and related communication with the customer, but also after the successful completion of the order for the purposes of fulfilling the contract and keeping relevant records (e.g. when handling claims, keeping accounts and etc.), until the time of his written statement of disagreement with this processing. Personal data are processed in the following scope: name, surname, address, telephone, e-mail. The customer has the right to access his personal data, the right to correct it, including other legal rights to this data. The seller does not provide, publish or make available personal data of customers to any other person, with the exception of companies providing transportation of goods, to which personal data of customers is transferred to the minimum extent necessary for the purpose of delivery of goods.
9.3 By registering a customer account through the all-the-best.eu online store, the customer agrees that, in accordance with Act no. 122/2013 Coll. on the protection of personal data, the seller, or a third party, as an intermediary designated by this company in accordance with the cited law, processed, collected and stored the customer's personal data provided by the customer during his registration. Also, by completing the customer registration and/or ticking the consent to sending news in any form when sending the order, the customer grants the seller consent to the processing and use of his personal data for promotional and marketing purposes and to the transfer of this data to the seller's business partners for promotion and marketing purposes, and at the same time consents to the fact that the seller and possibly third parties with whom this company has entered into relevant contractual arrangements send commercial notices to the customer in electronic form, in accordance with Act No. 147/2001 Coll. on advertising and Act. no. 610/2003 Coll. on electronic communication. Personal data are processed in the following scope: name, surname, date of birth, address, telephone, e-mail, gender.
The customer has the right to access his personal data, the right to correct it, including other legal rights to this data.
9.4 The seller does not provide, publish or make available the personal data of customers to any other person, with the exception of: companies providing the transportation of goods, to which the personal data of customers is transferred to the minimum extent necessary for the purpose of delivering the goods (especially Slovenská Pošta).
Consent to the processing of personal data and the sending of business information is granted for an indefinite period of time and can be revoked at any time free of charge by an express and certain expression in writing addressed to the seller, by mail, by telephone or electronically to the e-mail info@ all-the-best. eu By revoking the consent to the processing of personal data, the customer registration will be canceled at the same time.
According to the law, the customer has no. 122/2013 Coll. in connection with the processing of personal data, in particular the following rights:
Based on a written request, the customer has the right to demand from the seller:
a) confirmation of whether or not personal data about him are processed,
b) in a generally comprehensible form, information about the processing of personal data in the information system to the extent according to § 15 par. 1 letter a) to e) second to sixth points; when issuing a decision according to paragraph 5, the person concerned is entitled to become familiar with the procedure for processing and evaluating operations,
c) in a generally comprehensible form, precise information about the source from which he obtained his personal data for processing,
d) in a generally comprehensible form, a list of his personal data that is the subject of processing,
e) correction or liquidation of your incorrect, incomplete or out-of-date personal data, which are the subject of processing,
f) liquidation of his personal data, the purpose of which has ended; if the subject of processing is official documents containing personal data, he can request their return,
g) liquidation of his personal data, which are the subject of processing, if there has been a violation of the law,
h) blocking of his personal data due to withdrawal of consent before the expiration of its validity period, if the operator processes personal data based on the consent of the person concerned.
The customer has the right to object to the seller, based on a written request, against:
a) the processing of his personal data, which he assumes are or will be processed n
and direct marketing purposes without his consent, and request their liquidation,
b) use of personal data referred to in § 10 par. 3 letters d) for the purposes of direct marketing in postal communication, or
c) provision of personal data referred to in § 10 par. 3 letters d) for direct marketing purposes.
10. Final information
10.1 Supervision over the provision of services is carried out by the District Directorate of PZ Trenčín Kvetná 7, 911 42 Trenčín and the Slovak Trade Inspection, PO Box 29, Prievozská 32, 827 99 Bratislava.
10.2 These general terms and conditions and all sales contracts concluded on their basis are governed by the legal regulations in force in the Slovak Republic.
In Borinka, on October 26, 2023