Return of goods and money
Dear Customers,
Your satisfaction is our highest priority. If you are not satisfied with a product, you have the right to return the goods and receive a refund in accordance with our terms and conditions.
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods.
Return Procedure
- Inform us about your decision to withdraw from the contract via email at info@all-the-best.eu.
- Fill out the attached withdrawal form.
- Send the goods back to our address: All-the-best.eu s.r.o., SK -90032 Borinka 288, Slovakia
- The goods must be unused, undamaged, and in their original packaging.
Refund
After receiving the returned goods, we will refund your payment within 14 days. We will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you.
Return Shipping Costs
You bear the costs of returning the goods unless the goods are defective or damaged.
Complaints
In case of a complaint about the goods, please follow our complaint conditions and use the attached complaint protocol.
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Complaint Protocol
Customer Name:
Customer Address:
Email:
Phone:
Order Number:
Purchase Date:
Name of Complained Product:
Description of Defect:
Desired Type of Complaint Resolution:
- Repair
- Replacement
- Refund
Date:
Signature: